Our Managed IT Services

Comprehensive managed IT services for small and medium-sized businesses in Germany, Austria, and Switzerland. We handle Microsoft 365 management, secure Azure cloud infrastructure, AI integration, GDPR compliance, backup and disaster recovery, and proactive 24/7 monitoring — so your team can focus on growing the business, not managing IT.

Our Services

• Managed Microsoft 365 Support - Migration, security hardening, administration, Teams, SharePoint, Intune, Defender, and license optimization for SMEs.
• Managed Azure Cloud Infrastructure - Design, deploy, monitor, and optimize your cloud environment with enterprise-grade SLAs and 24/7 proactive management.
• Cybersecurity & Cloud Protection - Zero Trust architecture, Microsoft Defender, SIEM monitoring, endpoint protection, and rapid incident response.
• Cloud FinOps & Cost Management - Eliminate wasted cloud spend, implement reserved instances, and optimize your Azure ROI with detailed cost analysis.
• AI Solutions - AI voice agents, custom AI apps and agents, chatbots, AI automation, and Microsoft Copilot rollout for SMEs.
• Compliance & IT Governance - GDPR, NIS2, ISO 27001 alignment, Microsoft Purview, automated auditing, and data loss prevention policies.
• Managed Backup & Data Recovery - Immutable daily backups, tested disaster recovery plans, and Microsoft 365 backup for mailboxes, SharePoint, and Teams.
• Web Development & AI Integration - We design, build, and launch business websites, integrate the latest AI tools, deploy to the cloud, and provide full ongoing support.

Which Challenge Describes Your Business?

• Team wasting hours on IT admin and Microsoft 365 issues → Managed Microsoft 365
• Worried about phishing, ransomware, or a recent security incident → Cloud Security
• Cloud costs growing without visibility into where the money goes → Cloud FinOps
• Need to comply with GDPR or NIS2 without in-house expertise → Governance & Compliance
• No proper backup in place for business-critical data → Backup & Recovery
• Want AI voice agents, chatbots, or custom AI apps that handle real work → AI Solutions

Typical Client Outcomes

Illustrative scenarios based on typical engagements, not quotations from named clients.

IDE Solutions handles everything from our Microsoft 365 licences to our Azure cloud security. Having one partner who understands all layers of our IT — and responds within an hour — is worth every euro.

Managing Director, Accounting Firm (32 users)

After our cloud costs tripled, IDE Solutions ran a FinOps audit and cut our Azure bill by 38% in the first month. They used the savings to fund proper backup and compliance — IT that actually pays for itself.

COO, Logistics Company (85 users)

We needed to pass a GDPR audit and modernise our infrastructure simultaneously. IDE Solutions built a Microsoft 365 environment with Intune, Defender, and automated compliance policies. We passed the audit on the first try.

IT Lead, Construction Firm (60 users)

Our IT Onboarding Process

1. IT Audit - We assess your current infrastructure, security posture, and vulnerabilities
2. Strategy Proposal - We design a tailored IT strategy aligned with your business goals and compliance requirements
3. Secure Migration - We implement solutions with zero downtime, full data integrity, and no disruption to your team
4. Ongoing Support - We provide proactive 24/7 monitoring, regular reviews, and a helpdesk that responds in under one hour