5-Star Managed IT Services for Hotels & Restaurants

Deliver an unforgettable guest experience with enterprise-grade WiFi, reliable POS systems, and secure reservation platforms. IDE Solutions provides fully managed IT support for hospitality businesses across Germany - from boutique hotels and restaurant chains to event venues and resorts.

Technology Solutions Built for Hospitality

High-Speed Guest WiFi & Network Management

Poor WiFi is the number-one complaint in hotel reviews. We design and deploy enterprise-grade wireless networks with secure guest portals, bandwidth management, and seamless roaming across your entire property. Our managed WiFi solutions support hundreds of simultaneous connections while keeping your internal POS and reservation traffic on a separate, protected VLAN.

Reliable POS Systems & Payment Infrastructure

A crashed point-of-sale system during dinner service is a nightmare. We ensure your POS terminals, kitchen display systems, and payment processing infrastructure stay online with redundant internet connections, automatic failover, and proactive monitoring. We handle installation, updates, PCI compliance configuration, and 24/7 remote IT support.

Integrated Reservation & Property Management Systems

Your front desk needs real-time access to room availability, guest profiles, and booking data at all times. We support and manage leading Property Management Systems (PMS), online booking engines, and channel managers - ensuring seamless integration between your website, OTA platforms like Booking.com, and your back-office operations.

24/7 Operational Uptime & IT Monitoring

Hotels and restaurants never close, and neither does our support team. We provide round-the-clock IT monitoring and remote support to ensure your digital door locks, smart room controls, check-in kiosks, and back-office systems work flawlessly day and night. Our proactive monitoring detects and resolves issues before they impact your guests.

IT Services We Manage for Hospitality

From guest-facing WiFi networks to back-office cloud infrastructure - we manage every layer of technology that keeps your hotel or restaurant running smoothly.

How Hospitality Businesses Use Our IT Services

Real-world scenarios showing how managed IT services solve everyday challenges for hotels, restaurants, and event venues.

Eliminating Guest WiFi Complaints at a Boutique Hotel

A 60-room boutique hotel was receiving constant negative reviews about slow WiFi. We redesigned their entire wireless infrastructure with enterprise-grade access points, installed a branded captive portal, and segmented the network to keep POS traffic separate from guest internet.

Result: Guest WiFi complaints dropped to zero, online review scores increased by 1.2 stars

POS System Failover for a Restaurant Chain

A restaurant group with 5 locations experienced repeated POS outages during peak dinner hours. We deployed redundant internet connections with automatic failover at each site, migrated their POS system to a cloud-based platform, and set up proactive monitoring alerts.

Result: Zero POS downtime during service hours, €15,000+ in recovered revenue per quarter

Microsoft 365 Rollout for a Hotel Group

A hotel group with 120 staff across 3 properties was using fragmented email and paper-based shift scheduling. We deployed Microsoft 365 with Teams for inter-property communication, SharePoint for centralized SOPs, and Shifts in Teams for digital scheduling.

Result: Staff communication unified across 3 properties, 60% faster shift scheduling

PCI Compliance Audit for a Luxury Resort

A luxury resort handling thousands of credit card transactions monthly needed to pass a PCI DSS compliance audit. We segmented their network, deployed endpoint protection on all POS terminals, configured encrypted data transmission, and implemented access logging.

Result: PCI DSS compliance achieved, zero audit findings, secure cardholder data environment

Cloud Backup Saves a Restaurant After Ransomware Attack

A popular restaurant was hit by ransomware that encrypted their reservation database and financial records. Because we had configured automated daily Azure cloud backups with immutable storage, we restored their complete environment within 4 hours.

Result: Full data recovery in 4 hours, zero ransom paid, no lost reservations

Smart Room Technology Setup for a Design Hotel

A newly renovated design hotel wanted to offer guests smart room controls - digital door locks, automated lighting, climate control via tablet, and streaming-ready smart TVs. We designed the network infrastructure to securely connect over 200 IoT devices with VLAN segmentation.

Result: 200+ IoT devices securely managed, enhanced guest experience, streamlined housekeeping

What Our Hospitality Clients Say

Hotels and restaurants across Germany trust IDE Solutions to keep their technology running flawlessly.

Our guest WiFi was a constant source of complaints - slow speeds, dropped connections, and no coverage in the conference rooms. IDE Solutions completely redesigned our network with enterprise access points and a branded guest portal. WiFi complaints have vanished from our reviews.

Claudia M., General Manager, Boutique Hotel (60 rooms)

During a Saturday dinner rush, our POS system crashed and we had no backup. We lost thousands in revenue. After switching to IDE Solutions, they set up redundant internet, migrated us to a cloud POS, and now monitor everything 24/7. We haven't had a single outage in over a year.

Stefan K., Owner, Restaurant Group (5 locations)

Managing IT across three hotel properties was chaotic before IDE Solutions. Each location had different systems and WiFi setups. They standardized everything on Microsoft 365, deployed Teams for cross-property communication, and now manage all our IT from a single dashboard.

Andreas R., Operations Director, Hotel Chain (3 properties, 90 staff)

When ransomware hit our reservation system on a Friday evening, I thought we were finished. IDE Solutions had our Azure backup restored in under four hours - we did not lose a single booking. Their managed backup service paid for itself a thousand times over.

Monika W., Owner, Lakeside Resort (85 rooms)

Why Hospitality Leaders Choose IDE Solutions

In hospitality, the guest experience is everything. A WiFi outage at check-in, a POS crash during peak hours, or a booking system glitch can turn a five-star stay into a one-star review. IDE Solutions acts as your dedicated managed IT partner, combining deep hospitality industry expertise with enterprise-grade cloud security and proactive 24/7 monitoring.