IT Infrastructure Support & Network Management

From server rooms and network infrastructure to employee workstations and printers, we manage your entire physical IT environment so your team stays productive, connected, and secure. Our certified network engineers and desktop support specialists provide expert on-site and remote IT support with fast response times - covering server management, structured cabling, Active Directory, patch management, hardware procurement, and helpdesk services for growing businesses.

Comprehensive Hardware & Network Support

Server Room & Network Management

Your network is the backbone of your business - when it's slow or unreliable, everything suffers. We design, deploy, and manage your complete network infrastructure: enterprise-grade switches and routers, Wi-Fi 6 access points with proper channel management, structured Cat6/Cat6a cabling, VLAN segmentation for security, firewall configuration with intrusion prevention, and server rack organization with proper cooling and UPS power protection. We proactively monitor all network devices 24/7 with automated alerting for performance degradation, hardware failures, and environmental conditions like temperature and humidity.

Workstation Lifecycle Management

We handle the complete lifecycle of your employee hardware - from initial procurement and vendor selection through standardized deployment with pre-configured company images, ongoing maintenance and warranty management, to secure data wiping and certified disposal at end-of-life. Every new workstation is enrolled in Microsoft Intune for endpoint management, configured with company security policies, pre-loaded with required applications, and delivered to the employee ready to work on day one. We also implement hardware refresh cycles (typically 3-4 years) so aging machines are replaced proactively - before they start causing support tickets and productivity losses.

Helpdesk & Desktop Support

Frustrated employees are unproductive employees - and IT issues are the number one cause of workplace frustration. Our responsive IT helpdesk resolves printer problems, software errors, Outlook issues, connectivity problems, VPN failures, and application crashes through fast remote support or same-day on-site visits when hands-on troubleshooting is needed. We handle new employee onboarding (account creation, device setup, application provisioning) and offboarding (access revocation, data preservation, device collection) with documented checklists that ensure nothing is missed. Average ticket resolution time: under 2 hours.

Performance Tuning & Upgrades

Don't let slow computers, aging servers, or bottlenecked networks kill your team's productivity. We perform systematic performance assessments of your hardware fleet - analyzing CPU utilization, memory pressure, disk I/O speeds, and network throughput - to identify exactly where bottlenecks exist. Then we implement targeted upgrades: SSD replacements for aging hard drives, RAM upgrades for memory-constrained workstations, firmware updates for switches and access points, and driver optimization for peripherals. The result is faster, more reliable hardware that extends the useful life of your investment by years.

Infrastructure Services We Manage

Hands-on support for every piece of your physical IT environment.

How Small Businesses Use Our IT Support

Practical infrastructure solutions that keep businesses running smoothly.

New Office Setup

A 25-person company was relocating to a brand new office space and needed their entire IT infrastructure set up from scratch before move-in day. We handled the complete project: site survey and floor plan analysis, structured Cat6a cabling throughout the building, server rack installation with UPS and cooling, enterprise Wi-Fi 6 access points with seamless roaming, all 25 workstations configured with company image and Intune enrollment, network printers with secure pull-printing, and a VoIP phone system integrated with Microsoft Teams. Everything was tested and operational before the first employee walked in Monday morning.

Result: Complete office IT ready in 5 business days, zero disruption

Remote Work Enablement

A law firm with 15 attorneys needed to transition to secure remote work within days due to changing work policies. We deployed Always-On VPN connections for secure access to on-premise file servers, enrolled all firm laptops in Microsoft Intune with compliance policies requiring disk encryption and screen lock, configured secure printing from home offices via Azure Universal Print, and set up Microsoft Teams with call queues to replace their physical phone system. Attorneys now work from home, court, or client offices with the same secure access as if they were sitting at their desk.

Result: Full secure remote capability deployed in 3 days

Network Performance Fix

A creative agency with 30 employees had been suffering from constant Wi-Fi dropouts, slow file transfers, and video call freezing for months - severely impacting their ability to collaborate on large design files and conduct client presentations. We conducted a full wireless site survey, discovered severe channel interference from 12 consumer-grade access points improperly placed, and redesigned the entire network with 4 properly positioned enterprise-grade Wi-Fi 6 access points, PoE switches, VLAN segmentation, and Quality of Service (QoS) rules prioritizing video conferencing traffic.

Result: WiFi issues eliminated completely, 10x faster internal transfers

Server Room Cleanup

A distribution company's server room was a tangle of unlabeled cables, servers stacked on the floor, no cable management, inadequate cooling (temperatures regularly exceeded 35°C), and a UPS that hadn't been tested in years. We performed a complete server room overhaul over a weekend: professional rack-mounted all servers, installed structured patch panels with color-coded and labeled cabling, added a dedicated cooling unit with temperature monitoring alerts, tested and certified the UPS with load testing, and created comprehensive documentation including rack diagrams and network topology maps.

Result: Server room temperature dropped 12°C, fully documented infrastructure

Hardware Lifecycle Program

A 40-person company had no systematic approach to hardware management - employees were using laptops ranging from 2 to 8 years old, many running on aging HDDs with outdated drivers and expired warranties. IT support tickets for slow machines and crashes consumed hours every week. We audited the entire fleet, replaced the worst performers immediately, upgraded salvageable machines with SSDs and RAM, enrolled everything in Intune for centralized management, and implemented a 3-year refresh cycle with automated provisioning so new hires receive fully configured laptops within 2 hours of their start date.

Result: Zero downtime from hardware failure, 75% fewer support tickets

IT Helpdesk for Growing Team

A fast-growing startup scaled from 10 to 45 employees in just 6 months and had no dedicated IT support. The CEO and office manager were spending hours every day troubleshooting laptop issues, setting up accounts for new hires, and dealing with printer problems. We deployed a fully outsourced IT helpdesk with dedicated support engineers who handle all employee onboarding (Microsoft 365 account, Intune device enrollment, application setup), day-to-day troubleshooting via remote session or on-site visit, and offboarding (access revocation, device collection, data preservation).

Result: Average ticket resolution under 2 hours, CEO reclaimed 10+ hours/week

What Our Infrastructure Clients Say

Businesses across Germany that rely on IDE Solutions to keep their physical IT infrastructure running flawlessly.

Our office relocation was completely stress-free. IDE Solutions handled the entire IT side - cabling, server rack, Wi-Fi, workstations, printers, phone system, everything. They had it all set up and tested over the weekend so when our team walked in Monday morning, they just sat down and started working. Not a single IT issue on day one. I've been through office moves before and this was by far the smoothest.

Florian B., CEO, Architecture Firm (25 employees)

The Wi-Fi dropouts that plagued our studio for months - disrupting client presentations, freezing video calls, and making file transfers painfully slow - were completely fixed in a single afternoon. Their network engineer did a site survey, identified severe channel interference and poor access point placement, and redesigned our entire wireless network. Should have called them months ago instead of suffering through it.

Simone K., Studio Manager, Creative Agency (30 employees)

Having IDE Solutions as our outsourced IT helpdesk means my employees get fast, professional support without me needing to hire a full-time IT person. When we had 10 employees, I handled IT myself. At 45 employees, that was impossible. IDE Solutions onboards new hires, resolves daily issues, and manages our entire device fleet. The cost is a fraction of a full-time hire, and the quality of support is significantly better.

Oliver T., Founder, Tech Startup (45 employees)

They transformed our chaotic server room - cables everywhere, overheating equipment, unlabeled patch panels - into a clean, professional, fully documented environment in just two days over a weekend. Every cable is labeled, every port is mapped, temperature monitoring alerts us before anything overheats, and the UPS is properly tested. Even our insurance company's auditor commented on how impressed he was with the improvement.

Monika E., Operations Manager, Distribution Company (50 employees)

Why You Need Infrastructure Experts

Managing physical IT hardware and network infrastructure requires hands-on expertise that remote-only IT providers simply cannot deliver. DIY approaches inevitably lead to messy server rooms, security vulnerabilities from unpatched devices, slow networks from poor Wi-Fi design, and frustrated employees waiting days for hardware issues to be resolved. Our certified network engineers and desktop support specialists bring professional order to the chaos - ensuring your physical IT layer is just as robust, documented, and secure as your cloud environment. We provide the stable, reliable foundation your business needs to grow without being held back by IT infrastructure limitations.